＜Return/exchange by customer's convenience＞
We don't accept customer's convenience for return or exchange.
＜In case the item is defective＞
We will only accept returns if you contact us within 7 days when you receive the item. After hearing the details, we will refund your money or replace a new item at our shipping cost. Anyway please contact us by email (info@cortesecorp.com).
【When you receive the item】
When you receive your item, please inspect it immediately to ensure that it is not defective, damaged, or you have received the wrong item. If you have any problems, please contact us immediately. Only if you contact us within 7 days of receiving the product, we will carefully examine the details and respond appropriately.
【Items eligible for return】
To be eligible for a return, your item must be in the same condition you received it, unopened, and in its original packaging. We cannot accept returns for items that are different from the shipped item, have damaged labels, or have been opened. If you have any questions or concerns about a specific item, please feel free to contact us. Please note that we cannot accept returns of sale items.
【Return procedure】
Please contact us via email first before making a return. If your return is accepted, we will send you return shipping instructions, including where and how to send your package. We cannot accept returns without contacting us.
【Refund】
After confirming and inspecting the returned product, if there are no problems, we will begin the refund process. If approved, a refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process your refund. Please note that we will not compensate for any differences due to exchange rates, etc.
